Privacy Policy

Table of Contents

• WHAT INFORMATION DO WE COLLECT?
• HOW DO WE PROCESS YOUR INFORMATION?
• WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
• IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
• DO WE COLLECT INFORMATION FROM MINORS?
• WHAT ARE YOUR PRIVACY RIGHTS?
• DO WE MAKE UPDATES TO THIS NOTICE?
• HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
• HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Information You Provide

We collect personal information that you voluntarily provide to us when you register for our Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Name
• Email Address
• Workshop and Product-related Infornation

General Information through Consent

If you provide consent to the use of cookies on our website, we use Google, Meta and Pinterest tracking technologies to access general information about your interactions on our website to enhance our marketing and advertising efforts. We do not collect sensitive information from you through these technologies.

We DO NOT process sensitive information.

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

We do not currently have a dedicated mobile/web application for our Services and therefore do not collect any application related data.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Services. This information is anonymized and NOT connected to you. Our method of collecting this data is GDPR and CCPA compliant.

If you provide consent through our cookie banner to the use of tracking technologies from Google, Meta and Pinterest we will also automatically collect website interaction data and general information about your preferences. This data is stored with the third parties who own the technologies we use.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below).

To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations or to protect your rights.

4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are located across the world, but by default we use the server closest to your location to serve, transfer and process information. Our hosting infrastructure is NETLIFY. You can access their privacy policy at: https://www.netlify.com/privacy/

If you provide consent to our use of tracking technologies that information may also transfer internationally based on the data retrieval and storage methods of Google, Meta and Pinterest.

5. DO WE COLLECT INFORMATION FROM MINORS?

We DO NOT knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at hello@feathermode.com.

6. WHAT ARE YOUR PRIVACY RIGHTS?

In some regions in the world, individuals are guaranteed greater digital rights than others. We operate under the assumption that an individual using our Platform has the highest form of privacy rights. Therefore, the personal information we collect from you is strictly consent-based. You can withdraw consent at any time and may request your personal information anytime from us. We will never withhold or reject an inquiry regarding personal information. Our analytical data is not connected to you.

7. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will check our privacy policy at least once per year and whenever new digital privacy laws are established. We will also update our privacy policy whenever we adjust the technologies we use on our website.

8. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact use at hello@feathermode.com.

No matter what region or geographical area you are from, you may contact us in regards to your personal information and privacy at hello@feathermode.com.

9. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

To request to review, update, or delete your personal information, please contact us via email at hello@feathermode.com.